An overview of the EC’s Service Level Agreement Standardisation Guidelines
Take a read of our summary of the EC's SLA standardisation guidelines.
Published on 24 June 2014, the guidelines provide a set of SLA standardisation guidelines for cloud service providers and professional cloud service customers, while ensuring the specific needs of the European cloud market and industry are taken into account.
The guidelines pay particular attention to the specific needs of the European cloud market and industry. Regarding security and personal data protection, it has taken into account the existing legal framework and guidance of the article 29 Working Group Party. The guiding principle is that standardising aspects of SLAs will improve the clarity and increase the understanding of SLAs for cloud services in the market, in particular by highlighting and providing information on the concepts usually covered by SLAs and related documents, in addition to information which can be obtained from certification schemes.